Terms of service

Terms and Conditions

1. Who you are buying from

SATTLER
Florian Sattler, sole trader registered in the Czech Republic
Plotní 376/20, 602 00 Brno, Czech Republic
E-mail: snooze-truisms.67@icloud.com
Phone: +420 776 283 499

These terms govern the sale of goods through this online store to consumers and business customers. Relations not covered here follow Act No. 89/2012 Coll., the Czech Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.

2. Order and contract

Placing an order is a binding offer to buy. The contract is concluded when we confirm the order by e-mail. Product presentation in the store is not a binding offer on our side — if an item turns out to be unavailable, we will tell you and refund any payment in full.

3. Prices

All prices are shown in Czech crowns and include VAT where applicable. Shipping costs are shown separately before you complete the order. The price valid at the moment of ordering applies.

4. Payment

Payment methods available at checkout are shown during the order process. Goods remain our property until paid in full.

5. Delivery

Delivery times and costs are described in our Shipping Policy. Please inspect the shipment on arrival and report visible transport damage to the carrier and to us as soon as possible.

6. Withdrawal and returns

Consumers may withdraw from the contract within 14 days without giving a reason under § 1829 of the Czech Civil Code. Details and exceptions are in our Refund Policy.

7. Defective goods

Consumers may assert rights from defective performance within 24 months of receipt under § 2165 of the Czech Civil Code. This is a statutory right, not a commercial guarantee.

8. Assembly and installation

Assembly and installation are the customer's responsibility — we do not provide an installation service. Check stated dimensions and access (doorways, stairs, lifts) before ordering. Any fixed installation or electrical connection must be carried out by a qualified person.

9. Complaints

Send complaints to snooze-truisms.67@icloud.com with your order number and photographs of the defect. We confirm receipt without undue delay and settle the complaint within 30 days unless a longer period is agreed with you.